1. Introduction
Welcome to HUMUN ("we," "our," or "us"). HUMUN is a secure healthcare communication
platform that enables patients and doctors to connect through encrypted messaging, medical
record sharing, and file exchange.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information
when you use our platform, including our website, mobile applications, and related services
(collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you
do not agree, please do not use our Services.
2. Information We Collect
2.1 Personal Information
When you create an account or use our Services, we may collect:
- Full name, email address, and phone number
- Date of birth and gender
- Profile photo (optional)
- Professional credentials (for healthcare providers)
- Payment and billing information
2.2 Medical Information
To provide our healthcare communication services, we may process:
- Medical records and health history uploaded by you
- Lab results, prescriptions, and imaging reports
- Messages exchanged between patients and healthcare providers
- Appointment details and consultation notes
2.3 Automatically Collected Information
When you use our Services, we automatically collect:
- Device type, operating system, and browser information
- IP address and approximate location
- Usage patterns, session duration, and feature interactions
- Crash reports and performance diagnostics
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our healthcare communication platform
- Facilitate secure messaging between patients and healthcare providers
- Enable medical record storage, retrieval, and sharing
- Process appointments and consultation requests
- Send notifications about messages, reports, and appointments
- Improve our Services through analytics and user feedback
- Ensure platform security and prevent fraud
- Comply with legal obligations and healthcare regulations
5. Data Sharing & Disclosure
We do not sell your personal or medical data. We may
share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize
sharing medical records with a healthcare provider on the platform.
- Service Providers: With trusted third-party
services that help us operate (e.g., cloud hosting, payment processing), under strict
confidentiality agreements.
- Legal Requirements: When required by law, court
order, or to protect the safety of our users.
- Business Transfers: In connection with a merger,
acquisition, or sale of assets, with continued protection of your data.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your data:
- Access: Request a copy of the personal data we
hold about you.
- Correction: Request correction of inaccurate or
incomplete data.
- Deletion: Request deletion of your personal data,
subject to legal retention requirements.
- Portability: Request your data in a structured,
machine-readable format.
- Objection: Object to certain types of data
processing.
- Withdrawal: Withdraw consent at any time where
processing is based on consent.
To exercise any of these rights, please contact us at
info@humunapp.com.
7. Data Retention
We retain your personal data only for as long as necessary to provide our Services and
fulfill the purposes described in this policy. Specifically:
- Account data is retained while your account is active and for 30 days after
deletion.
- Medical records are retained according to applicable healthcare regulations.
- Communication logs are retained for the duration specified in your jurisdiction's
data retention laws.
- Usage analytics are anonymized after 12 months.
8. Cookies & Tracking
We use essential cookies to maintain your session and preferences. We do not use
third-party advertising cookies. You can manage cookie preferences through your browser
settings.
Our analytics use anonymized, aggregate data and do not track individual users across
third-party websites.
9. Children's Privacy
Our Services are not intended for children under 16 years of age. We do not knowingly
collect personal data from children. If we learn that we have collected data from a child
under 16, we will promptly delete it. If you believe a child has provided us with personal
data, please contact us.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. When we
transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by relevant authorities
- Adequacy decisions where applicable
- Encryption of data in transit and at rest
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we
will notify you through the platform or via email. Your continued use of our Services
after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:
